Terms & Conditions – Grocery2Door

Welcome to Grocery2Door. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

Grocery2Door is an e-commerce platform that provides online grocery shopping and home delivery services. By using our website, you confirm that you are at least 18 years old or using the platform under the supervision of a parent or guardian.

2. Account & Registration

1. Users may be required to create an account to place orders.
2. You are responsible for maintaining the confidentiality of your account details.
3. Grocery2Door is not responsible for any unauthorized use of your account.

3. Product Information

1. We strive to ensure all product details, images, and prices are accurate.
2. However, errors may occur, and we reserve the right to correct them without prior notice.
3. Product availability is subject to change.

4. Pricing & Payment

1. All prices are listed in INR and are inclusive/exclusive of applicable taxes (adjust as needed).
2. We accept multiple payment methods (UPI, debit/credit cards, net banking, COD if applicable).
3. Orders will be processed only after successful payment confirmation (except COD).

5. Order & Delivery

1. Orders are subject to acceptance and availability.
2. Delivery timelines are estimates and may vary due to unforeseen circumstances.
3. Customers must provide accurate delivery details. Grocery2Door is not responsible for delays due to incorrect information.

6. Cancellation & Refund

• Orders can be canceled before dispatch.
• Once dispatched, cancellation may not be possible.
• Refunds (if applicable) will be processed within a reasonable time.
• Perishable items (like fruits, vegetables, dairy) may not be eligible for return unless damaged or defective.

7. Return Policy

• Customers must report damaged or incorrect items within 24 hours of delivery.
• Returns are subject to verification.
• Approved refunds will be processed to the original payment method or wallet.

8. User Conduct

Users agree not to:

• Use the website for unlawful purposes
• Provide false information
• Interfere with website functionality

9. Intellectual Property

All content on Grocery2Door (logo, text, images, design) is the property of Grocery2Door and may not be used without permission.

10. Limitation of Liability

Grocery2Door is not liable for:

• Indirect or incidental damages
• Delays caused by third-party services
• Issues beyond our control (natural events, strikes, etc.)

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Changes to Terms

Grocery2Door reserves the right to update these Terms & Conditions at any time without prior notice.